Frequently Asked Questions
Find answers to common questions about our products, orders, payments, shipping, and returns.
Shipping Information
Q: Do you deliver all over Pakistan?
Yes, we provide delivery services across Pakistan through our logistics partners.
Q: Do you offer international shipping?
We can facilitate international shipping to selected destinations. Please contact us to confirm availability and shipping charges.
Q: How long does delivery take?
Delivery times may vary depending on your location and courier service.
Q: How can I track my order?
Once your order is dispatched, you can contact our support team for delivery and tracking updates.
Payment Information
Q: What payment methods do you accept?
We offer available payment options at checkout, including Cash on Delivery and advance payment where applicable.
Q: Can I cancel my order?
Yes, you can request order cancellation before your order is dispatched. Please contact our customer support team as soon as possible.
Q: Do you offer free shipping?
Yes! We offer free shipping on orders of Rs. 3,000 or above, provided that the customer makes the full payment in advance. Both conditions must be met to qualify for free shipping.
Returns Information
Q: Can I return a product?
Yes, we offer a 7-day return policy for eligible products, subject to our return conditions.
Q: Can I exchange a product?
Exchanges may be available for eligible products, subject to product availability and our return policy.
Q: What if I receive a damaged or faulty product?
If your order arrives damaged or faulty, please contact us with clear pictures or a video of the product so our team can assist you.